FAQ's
1. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), COD,UPI and other popular payment gateways. You can view the full list of accepted payment methods at checkout.
2. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account and navigating to the "Orders" section.
3. Can I change or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placing them. After this period, we start processing your order and are unable to make changes. If you need to make a change, please contact our customer service team as soon as possible.
4. What is your return and exchange policy?
We offer a 7-days return policy for most items. Items must be returned in their original condition with all packaging and tags. For more details on returns and exchanges, please visit our Returns Policy page.
5. How do I return an item?
To return an item, please contact seller support team.
6. Do you ship internationally?
No, we don't offer international shipping to other country.
7. How do I use a discount code?
To apply a discount code, enter the code at checkout in the "Promo Code" field. The discount will be applied to your order total. Please ensure the code is valid and check the expiration date.
8. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team immediately. Provide your order number, a description of the issue, and any relevant photos. We will assist you with a replacement or a refund.
9. How can I update my account information?
To update your account information, log into your account and navigate to the "Account Settings" section. From there, you can edit your personal details, shipping address, and payment information.
10. How can I contact customer service?
You can reach our customer service team via:
- Email: support@noworry.in
- Phone: +91-7409111555
- Live Chat: Available on our website during business hours
11. Do you offer gift cards?
No,we don't offer gift cards as of now.
12. How do I sign up for your newsletter?
To sign up for our newsletter, enter your email address in the subscription box located at the bottom of our homepage or during checkout. You will receive updates on promotions, new products, and exclusive offers.
13. Is my personal information secure?
Yes, we prioritize your privacy and use industry-standard encryption to protect your personal information. For more details, please review our Privacy Policy.
14. How do I create an account?
To create an account, click on the "Sign Up" button located at the top right corner of the homepage. Fill in the required information and follow the prompts to complete the registration process.
15. What should I do if I forget my password?
If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password using your registered email address.
16. Can I modify my shipping address after placing an order?
If you need to modify your shipping address, please contact our customer service team as soon as possible. Address changes can only be made before your order has been processed and shipped.
17. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected. You can find estimated delivery times on our Shipping Information page. Standard shipping typically takes 3-7 business days, while expedited options are available for faster delivery.
18. Do you offer free shipping?
We offer free shipping on orders over a certain amount. The minimum purchase required for free shipping varies based on promotions and your location. For current offers, please check our Shipping Policy.
19. Are there any items that cannot be returned?
Certain items, such as clearance products, perishable goods, and personalized items, may not be eligible for return. Please refer to our Returns Policy for a complete list of non-returnable items.
20. How can I check the status of a return or exchange?
To check the status of a return or exchange, log into your account and go to the "Orders" section. You can view the status of your return or contact our customer service team for further assistance.
21. What is your policy on price adjustments?
We offer price adjustments on items that go on sale within 7 days of your purchase. To request a price adjustment, please contact our customer service team with your order number and details of the sale.
22. Do you offer bulk purchasing or wholesale options?
Yes, we offer bulk purchasing and wholesale options for certain products. Please contact us at support@noworry.in for more information on pricing and availability.
23. Can I use multiple discount codes on one order?
Typically, only one discount code can be used per order. If you have multiple codes, please choose the one that provides the best value for your purchase.
24. How do I know if an item is in stock?
Product availability is shown on the product page. If an item is out of stock, you can sign up for an email notification to be alerted when the item becomes available again.
25. Do you offer a warranty on your products?
Warranties vary by product. Please check the product description for warranty information. If you have any issues with a product covered by warranty, contact our customer service team for assistance.
26. How can I provide feedback or leave a review?
To leave feedback or a review, visit the product page of the item you purchased and find the "Write a Review" section. You can also provide general feedback through our contact form or customer service email.
27. Can I gift wrap my purchase?
Yes, we offer gift wrapping services for a small fee. You can select the gift wrapping option during checkout. If you have specific instructions, please add them in the order notes.
28. What should I do if I receive an item that doesn’t match the description?
If you receive an item that does not match the description or has discrepancies, please contact our customer service team immediately. We will work with you to resolve the issue, which may include issuing a refund or sending a replacement.
29. Are there any hidden fees associated with my order?
There are no hidden fees on your order. All charges, including shipping and taxes, will be clearly displayed at checkout before you complete your purchase.
30. How do I unsubscribe from your newsletter?
To unsubscribe from our newsletter, click the "Unsubscribe" link at the bottom of any newsletter email. Alternatively, you can manage your email preferences through your account settings on our website.
31. Can I order a product that is currently out of stock?
If a product is out of stock, you may have the option to sign up for a restock notification. We do not typically allow backorders, but check back frequently or contact our customer service team for updates on availability.
32. What is the process for a pre-order item?
Pre-order items are products that are not yet available but can be reserved in advance. Your payment will be processed at the time of the order, and we will ship the item as soon as it becomes available. The estimated shipping date will be provided on the product page.
33. Can I have my order delivered to a PO Box?
Yes, we can deliver to PO Boxes; however, some shipping carriers may not deliver to PO Boxes for certain shipping methods. Please ensure you choose the appropriate shipping method for PO Box delivery.
34. How do I know if my order was successful?
After placing your order, you will receive an order confirmation email with the details of your purchase. If you do not receive this email, please check your spam folder or contact our customer service team to confirm your order.
35. What if I have a problem with the website?
If you experience any issues with our website, please try clearing your browser's cache or using a different browser. If the problem persists, contact our customer support team for assistance.
36. How do I apply for a job at your company?
To apply for a job, visit our Careers page where you can view current job openings and submit your application. If you have any questions about the application process, please email us at careers@yourstore.com.
37. How do I use store credit?
Store credit can be applied at checkout. Enter the store credit code in the "Gift Card or Store Credit" field, and the amount will be deducted from your total. Store credit can be used in conjunction with other payment methods.
38. Can I combine my store credit with a discount code?
Yes, you can use store credit in combination with a discount code. Simply enter the store credit code first, and then apply the discount code during checkout.
39. What should I do if I forgot my store credit code?
If you forgot your store credit code, please contact our customer service team for assistance. We will verify your account and provide you with the necessary information.
40. Do you offer a loyalty program?
Yes, we offer a loyalty program where you can earn points for every purchase, which can be redeemed for discounts or rewards. For more information on how to join and benefit from our loyalty program, visit our Loyalty Program page.
41. Can I set up a recurring order for products I buy regularly?
Yes, we offer a subscription service for select products. You can set up a recurring order through the product page or your account settings. Manage your subscriptions by logging into your account.
42. What is your policy on promotional offers?
Promotional offers are subject to specific terms and conditions. Check the details of each promotion on our Promotions page. Offers cannot be combined with other discounts or promotions unless stated otherwise.
43. How do I redeem a gift card?
To redeem a gift card, enter the gift card number in the "Gift Card or Store Credit" field during checkout. The amount will be applied to your order total. Any remaining balance will be saved for future use.
44. Can I see a history of my purchases?
Yes, you can view your purchase history by logging into your account and navigating to the "Order History" section. This will display all your past orders and their status.
45. Do you offer price matching?
We do not offer price matching at this time. However, we strive to offer competitive prices and frequent promotions. Check our website regularly for the best deals.
46. Can I request a custom order or special request?
For custom orders or special requests, please contact our customer service team with your specific needs. We will do our best to accommodate your request or provide guidance on available options.
47. What is the process for handling lost or stolen packages?
If your package is lost or stolen, please contact our customer service team immediately. We will investigate the issue and work with the shipping carrier to resolve it. In some cases, we may offer a replacement or refund.
48. How can I update my email preferences?
To update your email preferences, log into your account and navigate to the "Account Settings" section. From there, you can adjust your communication preferences, including newsletters and promotional emails.
49. How do I opt in for back-in-stock notifications?
If an item is out of stock, you can opt in for back-in-stock notifications by clicking the "Notify Me" button on the product page. Enter your email address to receive an alert when the item becomes available again.
50. What is your policy on handling pricing errors?
In the event of a pricing error, we reserve the right to cancel or modify the order. If a pricing error is discovered, we will notify you and offer the option to proceed with the corrected price or cancel the order.
51. How can I contact you about a partnership or collaboration?
For partnership or collaboration inquiries, please email us at support@noworry.in. Provide details about your proposal, and our team will review and respond accordingly.
52. What should I do if I experience a problem with my order upon delivery?
If you encounter any issues with your order upon delivery, such as damaged items or missing parts, please contact our customer service team within 48 hours of receiving the package. We will assist you in resolving the issue.
53. Are there any environmental initiatives you support?
We are committed to sustainability and support various environmental initiatives. For details on our eco-friendly practices and efforts to reduce our environmental impact, visit our Sustainability page.
54. How do I delete my account?
To delete your account, please contact our customer service team and request account deletion. We will process your request and provide confirmation once your account has been deleted.
55. Can I change the shipping method after placing an order?
Shipping methods cannot be changed once an order is placed. If you need a different shipping method, please contact our customer service team as soon as possible, and we will assist you with options for future orders.
56. What are your business hours?
Our business hours are Monday to Friday, from 9 AM to 6 PM (EST). Customer service is available during these hours via phone, email, and live chat. For any inquiries outside of business hours, please email us, and we will respond as soon as possible.
57. Do you have a physical store location?
We are primarily an online retailer and do not have a physical store location. However, we occasionally participate in pop-up events and markets. Check our website or follow us on social media for updates on upcoming events.
58. How can I report a security issue or suspicious activity?
If you suspect any security issues or suspicious activity on our site, please contact our security team at support@noworry.in . Provide detailed information about the issue, and we will investigate and address it promptly.
59. Can I request a product sample before purchasing?
We do not typically offer product samples. However, if you have specific questions about a product, please contact our customer service team for detailed information and assistance.
60. How do I know if my order qualifies for expedited shipping?
Expedited shipping options are available during checkout. If your order qualifies for expedited shipping, you will see these options listed with their respective delivery times and costs. Select the one that best suits your needs.